Customer Case Studies

How operators across hotels, clubs, catering, and event venues staff their peaks with Croux. Real numbers, account by account.

For hotel management companies

PCH Hotels & Resorts

Hospitality Management Groups · Alabama

How Five PCH-Managed Hotels Built a Shared Flexible Labor Pool Across Alabama

Convention hotels, golf resorts, and spa destinations across Montgomery, Hoover, Mobile, Prattville, and Florence, staffed from one shared bench: 1,326 shift requests over roughly 20 months at a 90% weighted fill rate.

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491

Shared worker bench

90%

Weighted fill rate

65

Workers at 2+ properties

Greystone Golf & Country Club

92%

Fill rate

1,588

Shift requests

Golf & Country Clubs · Hoover, AL

Greystone Golf & Country Club

A private 36-hole club with a membership that expects consistency. Over 40 months, Croux has covered nearly 1,600 shift requests with an 84% repeat-worker rate: familiar faces, not a rotating cast.

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Renaissance Hotels

94%

Fill rate

92%

Repeat-worker rate

Hotels & Conventions · Montgomery, AL

Renaissance Montgomery Hotel & Spa

A full-service convention hotel can go from a quiet Tuesday to a 1,200-person banquet turn in 48 hours. Over 20 months, Croux filled 94% of requested shifts with a 92% repeat-worker rate.

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The Harbert Center

919

Shift requests

44

Months running

Catering & Events · Birmingham, AL

SFM Catering at The Harbert Center

The exclusive in-house caterer at downtown Birmingham's Harbert Center staffs galas of up to 400 guests against a lumpy event calendar. 919 shifts and 398 workers deep, over 44 months.

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PMI Entertainment Group

83%

Repeat-worker rate

300

Worker bench

Arenas & Venues · Green Bay, WI

PMI Entertainment Group

Arena labor is a spike, not a steady state. Over 29 months, PMI built a 300-worker bench through Croux, and 83% of filled shifts went to workers who had already worked a PMI event.

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The Fennec

2%

No-show rate

91%

Fill rate

Events & Entertainment · Birmingham, AL

The Fennec

For a multi-space independent venue near Regions Field, Tuesday night and a sold-out Saturday are barely the same business. 744 shifts over 40 months, filled at 91% with a 2% no-show rate.

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Hyatt Regency Green Bay

2%

No-show rate

85%

Repeat-worker rate

Hotels & Resorts · Green Bay, WI

Hyatt Regency Green Bay

Two years and 664 shift requests in, the longest hotel relationship in the Green Bay market runs on a bench of 163 workers, with no-shows down to 1% over the trailing 12 months.

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AmeriLux International

90%

Fill rate

2%

No-show rate

Light Industrial · De Pere, WI

AmeriLux International

Sheet goods move with the building season, not the calendar. Over roughly 15 months, 170 shift requests were filled at 90% with a 2% no-show rate, and four out of five workers came back.

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Ross Bridge

88%

Fill rate

81%

Repeat-worker rate

Hotels & Resorts · Hoover, AL

Renaissance Ross Bridge Golf Resort & Spa

A resort-scale rooms division plus a heavy banquet calendar means the spikes hit together. 294 shift requests over 16 months, with fill up to 90% and repeat workers at 83% in the trailing 12 months.

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