State of Hospitality Staffing Reliability

Hotel banquet leads, catering captains, and venue operators do not lose events on average weeks. They lose them when a sold date is short a station. The question is not whether a provider can send a list. The question is whether enough of those people show up, finish, and come back.

Croux's first State of Hospitality Staffing Reliability study puts dated, defined numbers on that question.

What the study measures

Croux reports fill and no-show rates for the markets it has measured, Alabama and Northeast Wisconsin. The study reports fill rate, show-up rate, repeat-worker share, and time to the first confirmed worker, each with a definition and a date.

In the case studies below, fill rate means hired slots divided by requested slots, and no-show rate means hired assignments where the worker did not show. If a worker no-shows, you do not pay for that shift. Ask any provider for both numbers and how they define them.

What the published accounts show

Account pages are not marketplace averages. Each case study follows one account's real calendar over its own window:

• Renaissance Montgomery: 657 shifts, 94% fill, 2% no-shows, 92% repeat.
• PCH Hotels: 1,326 shifts across five hotels, 90% fill, 3% no-shows, 90% repeat.
• The Club: 97% fill across nearly 8,900 completed assignments.
• SFM Catering: 919 shifts, 89% fill, 4% no-shows.
• The Fennec: 744 shifts, 91% fill, 2% no-shows.

Read the full study

The full State of Hospitality Staffing Reliability study has every figure with its definition and date.

For banquet labor market size, see the Banquet Labor Index.

If you run the floor

See how Croux staffs the work you post: event staffing, catering, banquet staffing, or hotels. Croux staffs hotels, caterers, and venues in Tampa, Mobile, Montgomery, and Green Bay.

Workers are paid within 24 hours. You set the wage, and we add a transparent fee with no agency markup on the rate.

Ready to put these numbers on your next date? Talk to our team.