State of Hospitality Staffing Reliability

Hotel banquet leads, catering captains, and venue operators do not lose events on average weeks. They lose them when a sold date is short a station. The question is not whether a provider can send a list. The question is whether enough of those people show up, finish, and come back.

Croux published the first State of Hospitality Staffing Reliability study so that number has a public cite.

The marketplace numbers

Croux publishes a 90% shift fill rate and a no-show rate of less than 2%. Typical shifts fill in 2-3 days. Workers are paid within 24 hours. You set the wage. We add a transparent fee. There is no agency markup on the rate.

Fill rate means hired slots divided by requested slots. No-show rate means hired assignments that did not show. If a worker no-shows, you do not pay for that shift. Those two definitions are the ones to demand from any provider.

What the published accounts show

Account pages are not marketplace averages. They are calendars. A few records operators already use in buying conversations:

• Renaissance Montgomery: 657 shifts, 94% fill, 2% no-shows, 92% repeat.
• PCH Hotels: 1,326 shifts across five hotels, 90% fill, 3% no-shows, 90% repeat.
• The Club: 97% fill across nearly 8,900 completed assignments.
• SFM Catering: 919 shifts, 89% fill, 4% no-shows.
• The Fennec: 744 shifts, 91% fill, 2% no-shows.

How to cite it

Croux State of Hospitality Staffing Reliability (September 2026), https://croux.co/hospitality-staffing-reliability.

This edition is a sourced brief, not a live dashboard. It does not invent city tightness rankings. Banquet labor market size lives on the Banquet Labor Index.

If you run the floor

Start on the work you post: event staffing, catering, banquet staffing, or hotels. Live fill starts in Tampa, Mobile, Montgomery, and Green Bay.

Ready to put these numbers on your next date? Talk to our team.