Hotel Staffing Without the Agency Tax

Hotel staffing gets treated like one problem. It is two. Banquet and event volume swings with the group calendar. Housekeeping swings with occupancy and departures. Agencies sell both as “we’ll send people.” The hotel pays markup twice and still owns the guest review.

Start where the money moves

For most full-service hotels, banquet labor is the swing cost. Croux covers both sides of hotel staffing: hotel banquet staffing and convention staffing for the group calendar, and housekeeping when occupancy climbs.

What to make a staffing partner prove

• How fast shifts fill in your city. On Croux, post large crews 5-7 days out.
• Fill rate and no-show rate, with how each is measured and over what period.
• Repeat-worker rate. At PCH Hotels, 90% of shifts go to workers who have already worked at one of its hotels.
• A visible wage plus fee, not a blended bill rate.

What multi-property groups carry across hotels

Ithaka Hospitality Partners had worked with Croux for 3.6 years at The Hotel at Auburn University when it opened Elevation in Montgomery. Read the Ithaka case study. PCH runs five Alabama hotels from one shared pool of 491 workers. Read the PCH case study.

Where Croux staffs hotels

Croux staffs hotels in Montgomery, Green Bay, and Tampa.

Ready to price next month's banquet calendar without the agency tax? Talk to our team.