Croux Talent Guidelines

This guide is designed to help Talent optimize their experience on the Croux platform.

By using the platform, you acknowledge that you are an independent contractor — not an employee, agent, joint venturer, or partner of Croux. As an independent contractor, you have full discretion over which shifts you apply for and accept, how you perform the work (within any requirements set by the business), and when and where you work. Nothing in this guide should be interpreted as creating an employment relationship with Croux.

Although you are not an employee of Croux, the quality of your performance directly impacts the experience of our business partners and the overall reputation of the Croux platform. These guidelines are intended to support you in delivering high-quality work, building trust with businesses, and maximizing your earning potential — while helping us uphold the standards that make Croux a trusted resource for flexible work.

All recommendations in this Guide are suggestions to help you succeed — they are not instructions or requirements imposed by Croux.

How to Succeed on Croux and Maximize Your Opportunities

Croux talent can increase the likelihood they are selected for shifts and optimize their earning potential by following these recommendations:

• **Upload a clear profile picture** — Upload a clear, front-facing photo of yourself. This helps verify your identity and ensures businesses know who to expect on-site.
• **Double check your information** — Make sure your name, address and other documents are up-to-date and not expired.
• **Provide a thorough work history** — Include relevant job experience, skills, certifications, and accomplishments in your profile. A complete profile increases your chances of being selected for shifts.
• **Pick up several shifts** — Show business partners you have experience and commitment.
• **Achieve a top rating after each shift** — Deliver high-quality work and collaborate effectively every time you work. Businesses rate your performance after each shift, which impacts your ability to be selected for future opportunities.
• **Earn badges** — Highlight your achievements, experience, and skills by earning and displaying badges through the app.
• **Avoid suspensions** — Showcase your commitment and avoid suspensions or removal from the platform by showing up professionally and on time, every time.
• **Commit** — Only apply for shifts you are confident you can work. Frequent cancellations reduce trust, impact your Trust Score, and may result in suspensions or removal from the platform.
• **Communicate** — Once you have been hired for a shift, you can use the in-app messenger to communicate with the business if you have questions or concerns. Promptly respond to businesses when they send you a message.

Breaks and Shift Practices

As an independent professional, you are responsible for managing your own work schedule, including taking breaks as you deem necessary for your well-being and productivity. For on-site engagements, you are expected to professionally coordinate any breaks with the Business User to ensure their service needs are met.

Croux Badges

Badges are recognitions awarded by businesses to highlight your strengths and standout qualities on the job. These badges reflect the professionalism, skills, and attitude you bring to your shifts.

Earning badges not only boosts your Trust Score, but also increases your visibility and likelihood of being selected for future opportunities. The more badges you earn, the more you stand out to business partners when they're choosing with whom to work.

Examples of badges include:

• **Professional** — You consistently show up on time, follow instructions, and represent yourself and Croux with excellence.
• **Fast Learner** — You quickly pick up tasks, adapt to new environments, ask questions to clarify what's needed, and then don't need a lot of direction.
• **Early Bird** — You arrive early and are ready to work before your shift begins.
• **People Person** — You have strong interpersonal skills and create a positive experience for coworkers and guests.
• **Great Attitude** — You show up with positivity and resilience, even when things get busy or challenging.
• **Sense of Urgency** — You hustle and keep up with the pace of service when things move fast.

Badges are awarded at the discretion of the business partner based on their experience working with you during a shift.

Background Re-Checks and Eligibility

To maintain ongoing access to the Platform, you may be asked to complete a periodic background re-check (for example, annually). If you do not complete a required re-check within the stated timeframe, your access to new shifts may be paused until the re-check is successfully completed.

Ability to Perform Shift Requirements

Before accepting any shift, review the job description carefully and make sure you are capable of completing all listed duties safely and independently. This may include physical requirements (e.g., standing for long periods, lifting objects, or moving around quickly in a busy environment).

By accepting a shift, you confirm that you can meet all the listed requirements without additional on-site assistance.

If you accept a shift and are unable to complete it due to undisclosed limitations, this will be treated as a performance issue, not a medical matter, and may impact your ability to book future shifts.

Behavior Expectations and Infractions

Infractions refer to behaviors that violate the Croux community standards. These actions may result in temporary suspension or permanent removal from the platform, depending on the severity and frequency.

• **Tardiness** — Arriving late to a shift without appropriate notice or communication.
• **No-Show** — Failing to show up for a scheduled shift without cancelling in advance. No-shows significantly damage trust with our business partners and typically result in immediate suspension.
• **Late Cancellation** — Cancelling a shift you've been hired for within 24 hours of the shift's start time. Late Cancellations disrupt businesses and will result in a temporary suspension and possible removal from the app.
• **Frequent cancellations** — More than one cancellation within a 30-day period. This may result in reduced shift visibility or temporary suspension.
• **Poor performance** — Failing to meet the expectations of the role, including leaving tasks incomplete, not following instructions, or misrepresenting your skills.
• **Unprofessional behavior** — Includes poor attitude, failure to follow dress code, inappropriate communication, or any conduct deemed disrespectful or disruptive.
• **Deceit** — Misrepresenting your time worked, falsely claiming to work a shift you did not work, or intentionally clocking in or out improperly will result in immediate removal from the platform.

Note: All late cancellations affect your Trust Score, appear in your talent profile, and inform how businesses make their hiring decisions.

Respect & Professional Conduct

At Croux, we're building a community based on respect and professionalism. Everyone deserves to feel safe and valued on the job.

• **Zero tolerance for harassment** — Derogatory, discriminatory, or harassing language or behavior has no place on the Croux platform. This includes comments or actions related to race, gender, age, religion, sexual orientation, disability, or any other protected status.
• **Professional environment** — Businesses and talent must treat one another with courtesy and respect at all times. Yelling, insults, inappropriate jokes, or hostile behavior will not be tolerated.
• **Safe workplace** — If you ever feel unsafe, intimidated, or disrespected while on a shift, report it to Croux immediately.
• Follow all reasonable site-specific safety instructions and use required Personal Protective Equipment (PPE) as directed by the Business User.
• Report any safety hazards, injuries, misconduct, or policy violations immediately to Croux via the app or at support@croux.co.
• You must cooperate fully and in good faith with any investigation into a reported incident or complaint. Failure to cooperate may result in your access to new shifts being paused pending resolution.

What Happens If There's a Violation

Croux provides a formal process for reporting issues, including safety concerns, discrimination or harassment, policy violations, or shift disputes.

We take every report seriously. Depending on the situation, Croux may:

• Issue a warning to the business or talent involved
• Suspend or remove a business or talent from the platform
• Investigate further before deciding on next steps

Repeated issues, even if minor on their own, may result in suspension or removal.

All reports and investigations are handled in accordance with our Complaints Policy.

Clocking In and Out: Expectations and Adjustments

Talent are expected to clock in and out at the scheduled shift start and end times. Clocking in late or clocking out early will result in pay adjustments to reflect actual time worked.

If you start work before the scheduled start time or work past the scheduled end time, additional compensation will only be issued if approved by both the business and Croux.

All pay-related questions or requests must be submitted through the Dispute Pay function in the app. Requests submitted outside this channel may not be reviewed or approved.

Pay, Timekeeping & Disputes

Croux is committed to ensuring fair, timely, and accurate compensation.

**1. Scheduled Time vs. Actual Time Worked.** You will be automatically paid for the scheduled start and end time of your shift based on your verified clock-in and clock-out records. You may clock in up to 5 minutes early only if the business approves your early start. You may work beyond the scheduled end time only if the business requests it and you agree.

**2. When You Must File a Pay Dispute.** Any time worked before the scheduled start time or after the scheduled end time requires you to submit a Pay Dispute in the app. If you do not submit a Pay Dispute for extra time, Croux may only pay the scheduled shift duration.

**3. How to Submit a Dispute.** All pay-related questions or adjustments must be submitted through the Dispute Pay feature in the Croux app. Requests sent via text, email, or any other channel may not be received, reviewed, or processed.

**4. Timing Requirements.** You must submit any dispute within 7 days of the shift. Late or improperly submitted disputes may not be eligible for review.

**5. Approvals for Extra Time.** Payment for time worked outside the scheduled shift window requires verification from the business and formal review and approval by Croux.

Occupational Accident Insurance (OAI) Deduction

To help protect Talent while working shifts, Croux provides Occupational Accident Insurance (OAI). OAI is a type of coverage commonly used for independent contractors and is required by our business partners. It offers limited financial protection in the event of an on-the-job injury — things like medical expenses, disability benefits, or accidental death benefits, depending on the situation. Because Croux is a technology platform and not an employer, this is not workers' compensation.

To fund this protection, Croux deducts $0.50 per hour of time worked on each shift. Time is rounded up to the next full hour when OAI is calculated. For example, if you work 2 hours and 10 minutes, the OAI deduction will be $1.50 (3 hours × $0.50). This deduction applies to every shift and is taken automatically before payout.

Zero-Tolerance for Circumventing Timekeeping Systems

We have a zero-tolerance policy for any attempts to manipulate or circumvent our automated timekeeping system. This includes fraudulent clock-ins or clock-outs, intentionally misrepresenting clock-in or clock-out times, or any other form of timekeeping manipulation.

Any user — whether business or talent — found attempting to circumvent this system will be subject to immediate and permanent suspension from the Croux platform.

Violations of Croux's Terms & Conditions

The success of the Croux community depends on our talent demonstrating high levels of professionalism and reliability.

• **No-shows** will result in permanent suspension from Croux and removal from any upcoming shifts. You should cancel within the app as soon as you know you will be unable to make a shift.
• **Late canceling on your first shift** will result in a permanent suspension from Croux.
• **Tardiness** will result in a 7-day suspension for "Rookie" level talent. Talent above the "Rookie" level will incur a 3-day suspension. Regardless of your rank, 3 tardies within a 30-day period will result in a 30-day suspension.
• **First shift cancellations with less than 24 hours notice** will result in a 30-day suspension.
• **Deceitful behavior**, such as ghost clocking (clocking in and out of a shift without working), will result in permanent suspension.
• **Theft, sexual harassment, and violence** will result in removal from all shifts and permanent suspension from Croux.
• If placed on **three or more "Do Not Hire" lists** by Business Users, your account will be permanently suspended.
• Permanently suspended talent will not be eligible to receive bonuses.

Taxes

All Croux talent are 1099 contractors. This means taxes will not be withheld from your paychecks. We recommend you set aside 15.3% each paycheck for taxes to be filed and paid next year. By picking up shifts through the Croux app, you accept responsibility for filing your taxes accurately. Tax documents will be mailed to you from Stripe if your annual earnings exceed $600.

How to Prepare for Your Shifts

**Before your shift:** - Send a friendly message to the business via the Croux app letting them know you're excited and ready to work. - Confirm your shift on the app (the app will send you a reminder 48 hours before the shift starts). - Double-check the details of the shift, including the location, start time, and uniform requirements.

**When you arrive:** - Arrive 10–15 minutes early and in uniform to confirm you are in the correct location. - Look for your shift contact, introduce yourself, and ask any questions. - Clock in on the Croux app.

**During your shift:** - Put your cell phone away. - Work quickly and efficiently; ask questions for guidance. - Be kind and helpful to the team. - Do not discuss pay with staff members or other Croux talent.

**At the end of your shift:** - Communicate with the shift contact. - Clock out from your shift in the app when you're finished working.

**After your shift:** - Rate the business in the app. - Contact Croux through the app or support@croux.co if you have any questions, issues, or suggestions. - Payments will be processed within 24 hours after you clock out of your shift. Once processed, funds will be deposited to your Stripe balance in the Croux app.

Deleting Your Account

If you delete your Croux account while in good standing and later decide to return to Croux, we will restore your original account. However, creating a new account to bypass suspensions or infractions is not permitted and will result in the new account being denied.

Permanently suspended talent will not be allowed back onto the platform.

Croux takes violations of our talent guidelines seriously and reserves the right to deny access to any user who has breached our Terms of Use.

Any dispute arising out of or relating to your use of the Croux platform is governed by the arbitration and class-action waiver provisions of the Croux Terms of Use.

The Croux Terms of Use, Privacy Policy, and Talent Guidelines form a single, binding agreement governing your use of the Platform. In the event of any conflict, the Terms of Use will control.